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Contact us at Lizaro Casino
Live chat, 24/7
Agents reply around the clock. Logged-in players get their account pulled up instantly.
Help with your account
Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.
First time here?
Create an account in about two minutes and the welcome offer is added to your first deposit.
250% up to €3,000 + 350 free spins
Every new account gets the welcome package on the first deposit.
Support at Lizaro
Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.
If something went wrong
Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.
Ways to reach us
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
What to include
Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.
When we answer
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
Identity checks
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
Responsible gaming
If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.
One last thing
Feedback about the site is welcome at the same address. We use it to decide what to fix next.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.